At Home: Frequently Asked Questions

Is there a discount if I purchase multiple bundles?

Yes! Enter the code ILOVEPEONIES at checkout for 10% off your entire order of 2 bundles or more!

Can I mix and match varieties within one bundle?

No, we are offering peonies in bundles of 30 stems. If you’d like more than one color, we recommend purchasing multiple bundles.

Can I purchase more than one variety?

Yes! You can add as many varieties to your cart as you’d like. Don’t forget to use the discount code to receive 10% multiple bundles!

When will my flowers be delivered?

Your flowers are scheduled to arrive between June 8th and June 12th. They are overnighted via FedEx. Please be aware that FedEx has experienced some delays due to Covid-19.

If you have not received your flowers by June 12th please contact us directly at [email protected]

When will I receive my information packet and video tutorial?

Your information packet and video tutorial will be delivered on Friday, June 5th to the email inbox that you provided upon purchasing your order.

How do I access my information packet and video tutorial?

The information packet will come as a downloadable attachment and your video tutorial will be provided as a private link. Both resources will be accessed through an email that will be sent to the email address used to purchase your flowers. If you don’t see the email in your inbox, please check your junk folder.

Can you ship outside of the United States?

Unfortunately, we are not able to ship outside of US.

What should I do once my flowers arrive?

Most importantly, remove your flowers from the box, hydrate them and keep them in a cool place, out of direct sunlight. We’ve outlined a step-by-step guide to processing your flowers in the informational packet that will be sent to your email address.

What do I do if my flowers look dead when they arrive?

Your flowers may look limp and thirsty when they first arrive – that’s normal. The quicker you can give your stems a fresh cut and get them into clean water, the better. Please refer to the processing guide and video tutorial for more information on how your blooms will rehydrate and open up after you’ve unpackaged them.

After hydrating your flowers for 12 hours or more, if you are still concerned please send us an email, along with a photo of your product to [email protected]

Will my flowers arrive big and blown open like the photos on the website?

No. Your flowers will be shipped prior to opening when they are tight. Flowers cannot be shipped when they are already in bloom because the petals would bruise and shatter. Enjoy the process of watching your flowers bloom!

What do I need to do to prepare for my flower delivery?

We recommend gathering a few supplies prior to your flower delivery. A list of recommended supplies, and links to where you can purchase them, can be found on our website at www.sinclairandmoore.com/at-home/

I can’t assemble my arrangement right away, what do I do?

Most importantly, we advise unpacking your flowers, giving their stems a fresh cut and getting them into clean water as soon as you can. After processing your flowers, consider quickly arranging them in a glass vase or jar so you can enjoy them for as long as possible.

How long will my flowers last?

Fresh flowers are both beautiful and perishable. The longevity of your arrangement will differ depending on flower variety and quality of care. It’s always best to keep your flowers in a cool part of your home, away from direct sunlight and exposure to heat. This is part of the beauty of working with cut flowers! We cannot guarantee the lifespan of any perishable items.

Still have questions? Please email [email protected]